Terms & Conditions
Thank you for shopping at ALTR. All of our products are truly 100% natural, 95% organic and wildcrafted, and free of any additives or synthetic scents.
We make each product with great care and hope that our soap will inspire you to take care of yourself and make the natural world a part of your daily rituals and routines.
In order to reduce waste, all of our products are packaged in paper made with recycled content.
All of our soaps are vegan except Lavender & Honey, which is made with unpasteurized honey from the Hamilton area.
Shipping & Payments
All orders ship from our studio in Hamilton, ON, Canada.
We offer a flat shipping of $9 anywhere in the U.S.A. and Canada.
We currently only ship within Canada and the United States, but are working on a solution to provide cost-effective international shipping. If you are an international customer and would like to place order, don't hesitate to contact us and we will make suitable arrangements.
All orders are shipped within 3-5 business days. Express shipping is available upon request.
All prices are in Canadian dollars (CAD). We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
Refunds & Exchanges
Because our products are handcrafted and made in small batches, we cannot accept returns or exchanges. However, we will be offering mini versions of our soaps by November 2017 so that you are able to try a smaller size before scaling up.
We do want you be 100% satisfied with your purchase. Therefore, if there is any problem with your order whatsoever, please do not hesitate to communicate with us at firstname.lastname@example.org and we promise to find a solution.
Our products contain only natural ingredients, made without harsh preservatives, synethetics or fillers that typically irritate sensitive skin. However, it is impossible to predict how everyone’s skin will react. Therefore, in case of any doubt, please read all ingredients carefully and perhaps conduct a small patch test before a full application.
If you suffer from a severe illness or are pregnant or breastfeeding, please consult a physician before introducing new products into your routine.
During pregnancy, you can use our products during your second and third trimester but we recommend using unscented products during your first trimester.
If you have any questions, please feel free to contact us at email@example.com.